Support & Help

1. Basic service - free of charge, 12 first months from the date of the purchase.

Range of services provided:
- software update (by downloading the latest version from the Internet via embedded update module)
- telephone consultation by skype or email, Monday to Friday, from 8: 00 to 16: 00 CET.
Maximum time of conversation for one supporting telephone technical/consultation - 10 minutes.
Maximum time of all phone calls within one month - 60 minutes.

Skype: maciosoft4
e-mail: office@cmrwaybill.com

- removing every critical breakdown, i.e. breakdown causing the work in the program impossible. We will use reasonable efforts to fix the problem within 10 business days from receipt of request.

2. Basic service - paid (min. 10 % value of the software) technical support and software update after the period of 12 first months.

Range of services provided as above for basic free service.

Important! You should prolong technical support and software update two weeks after the end of the last subscription period at the latest. The price for customers who have not prolonged the support in previous period is min. 20 % value of the software.

3. Additional service - according to individual arrangements with the customer. Maximum availability: 24 hours a day, 7 days a week. Response time / time to remove the breakdown: 4 / 4 hours.

Ready to Order?

You may order these support plans at our online shop or contact office@cmrwaybill.com directly.
 

Additional online help

As a part of additional support we offer remote access to our computer (for presentations) or computer of our clients.

To download the nesscessary software please follow this link - TeamViewerQS_en